Order Policy

1. Ordering Process

a. Placing an Order

Customers may place orders through our website for:

  • In-store pickup

  • Local delivery within eligible zip codes

  • Nationwide shipping (for selected products)

After completing checkout, you will receive an order confirmation email summarizing your purchase.

b. Order Accuracy

Please review your order before submitting. Once an order is placed, changes cannot be guaranteed but may be requested by contacting us as soon as possible.

 

 

2. Payment Policy

  • Payment is required at the time of checkout.

  • We accept major credit and debit cards, as well as available digital payment options.

  • All payments are processed securely through trusted third-party processors.

  • We do not store full credit card information on our servers.

 

 

3. Pickup Orders

a. Pickup Time

Pickup orders are usually ready within the estimated pickup window shown at checkout.

b. Identification

Please bring:

  • A copy of your order confirmation (digital or printed)

  • A valid ID if required for order verification

c. Unclaimed Orders

Orders not picked up within 24 hours may be canceled or restocked. Fees may apply for perishable items.

 

 

4. Local Delivery Policy

a. Delivery Areas

We provide delivery within the following local zip codes:
 07010, 07011, 07012, 07013, 07014, 07020, 07022, 07024, 07026, 07030, 07047, 07055, 07057, 07070, 07072, 07073, 07074, 07075, 07086, 07087, 07093, 07094, 07307, 07407, 07470, 07601, 07603, 07604, 07605, 07606, 07607, 07608, 07631, 07632, 07643, 07644, 07650, 07652, 07657, 07660, 07661, 07662, 07663, 07666.

b. Delivery Schedule

Local deliveries are made during our designated delivery hours. Delivery times may vary depending on order volume, traffic, weather, and product availability.

c. Delivery Instructions

Customers may leave delivery notes during checkout. We will follow them when possible.

d. Failed Deliveries

If the driver cannot reach you or access your location:

  • The order may be returned to the store.

  • A redelivery fee may apply.

  • Perishable items may not be eligible for refund.

 

 

5. Nationwide Shipping

a. Eligible Products

Only selected shelf-stable and non-perishable products are available for nationwide shipping.

b. Shipping Times

Shipping timelines depend on the carrier and destination. Estimated delivery dates will be shown at checkout.

c. Damaged or Lost Shipments

If your items arrive damaged or are lost in transit, please contact us within 48 hours with:

  • Order number

  • Photos of damaged items

  • Packaging photos (if applicable)

We will work with the carrier to resolve the issue.

 

 

6. Product Availability & Substitutions

a. Availability

All products are subject to availability. If an item you ordered becomes unavailable:

  • We may offer a similar replacement, OR

  • Provide a refund for the unavailable item.

b. Fresh & Perishable Goods

For fresh produce, baked goods, dairy, and deli items, slight variations in weight or appearance may occur.

 

 

7. Cancellations & Changes

a. Customer-Initiated Cancellations

To request a cancellation, contact us immediately at:

📧 Email: [Insert Email]
 📞 Phone: [Insert Phone Number]

We cannot cancel an order that has already been prepared, shipped, or dispatched for delivery.

b. Store-Initiated Cancellations

We reserve the right to cancel orders due to:

  • Product unavailability

  • Payment issues

  • Shipping or delivery restrictions

  • Suspicious or fraudulent activity

You will be notified if your order is canceled.

 

 

8. Returns & Refunds

Due to the nature of our products, the following guidelines apply:

a. Perishable Items

Fresh and perishable items (produce, dairy, bakery, deli, meat, frozen goods) are not eligible for return unless:

  • The product arrived damaged

  • The incorrect item was delivered

  • The item is spoiled upon arrival (must be reported within 24 hours)

b. Non-Perishable Items

Unopened and unused non-perishable items may be eligible for return within 7 days with proof of purchase.

c. Refund Method

Approved refunds are issued to the original payment method.

 

 

9. Order Communication

We may contact you regarding:

  • Order updates

  • Substitutions

  • Delivery confirmations

  • Shipping status

  • Payment or order issues

Communication may be through email, text message, or phone call.

 

 

10. Contact Us

If you have any questions or need assistance with your order, please contact:

Nizam International Market
 608 Anderson Avenue
 Cliffside Park, NJ